RAZR-dull
Does everyone remember when the Motorola RAZR first came out? Upon its inception, it was That Phone. The gadget to have. In an era of bulbous little flip phones, this one was thin, “stylish” (whatever that means) and covered in awe-inducing neon highlights. Oooooohh, look at the keypad! Those buttons must be touch-sensitive! (They aren’t.) Motorola — or was it a service provider? — even had the gall to air a TV ad making fun of people who were still hanging onto their bulky non-flip phones of years past, calling such people, essentially, losers.
Whether it was the advertising, the buzz, or the phone itself, it worked. People bought RAZRs in droves. And now, everyone has one. They’ve become so commonplace that possessing one sends more a message of “I buy into hype” than “I’m a maverick with style and deep pockets”. Or if you’re like me, the sight of people with them says, “I’ve been suckered into putting up with crummy user interfaces in the name of fashion.”
Seriously, have you every actually used a RAZR before? Or any phone from Motorola, for that matter? Their phone software is absolutely the worst on the market, bar none. (Trying to get our family’s Kid Phone, a phone which gets passed among the offspring to whomever needs it at any given time, to synchronize its contacts with my computer was a futile effort.) The phone itself, while being able to catch more than a few glances (when it was new, anyway), is actually quite poorly designed. Its components are cheaply made and fail easily. My good friend Ben would surely enjoy educating you on its weak points. Don’t believe me? Well why else would he make a video like this?
My point is that for those of us who look for good usability in the products we use from day to day, the RAZR embodies everything we hate about how consumer electronics are designed these days. Style over substance in the hardware, with software designed for and only fully usable by geeks, seemingly made complex for its own sake. Those of you who know me personally should now understand why I exhaustively research tech purchases beforehand, such as when my parents asked me what video camera they should buy for Suzanne for her European semester: very few tech products on the market meet baseline standards of industrial design and usability. I despise Motorola phones and I have no idea why people would want to spend money on them.
Sorry, Marce.
UPDATE: If you're wondering if Motorola really is in as bad shape as I make it out to be, then this open letter from a former employee should remove all doubt.






